Right to Information
Access clear, timely information about your benefits, contributions, investments and the scheme's performance.
Member Rights
Your entitlements as a scheme member, and how we protect them.
Right to Privacy
Your personal and financial information is handled confidentially and protected in line with data protection law.
Right to Fair Treatment
Every member is treated impartially, with decisions made on merit and in line with the scheme rules.
Right to Be Heard
Raise concerns, complaints and suggestions — and receive a considered response within the service charter timelines.
Right to Representation
Member representatives sit on the Board of Trustees, giving members a voice in governance.
Right to Your Benefits
Your accumulated benefits are yours. The scheme exists to deliver them to you and your nominated beneficiaries.
Member Rights Guide
A plain-language guide to your rights as a member is available in the document library.